Toll Free: 800 3044 666 Tel: +966 92000 2277

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Privacy Policy

For use by Zohoor Alreef, owner and operator of www.zohooralreef.com

1. Introduction
Please be assured that Zohoor Alreef takes your privacy seriously and your personal information is considered confidential. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on the web site when changes have been made.

2.The information we collect
Information is collected from you when you register with us as a customer and when shopping as a guest. The personal information requested may include your name, e-mail address, billing address, delivery address, telephone number(s), product selections and a password. Basic personal details, including your name and email address, are also requested when you sign up to receive our email newsletter.

We may collect your IP address and use cookies unless you configure your web browser not to accept them.

We may ask you for your date of birth (optional), which will be used to identify you if you wish to make changes to your account or your order by telephone.

We DO NOT store debit or credit card information.

3. Why we collect this information
We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally.

Depending upon your selection for our data protection questions we may arrange for you to be sent information about related products and services from us, in addition we may send you relevant information from carefully selected third parties (See section 4). You may update your personal information at any time by logging into your account.

4. Who we disclose this information to

4.1  We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent.

4.2  If you give your consent, we will pass your contact details to third parties who may then occasionally send communications to you to provide information, offers and services that may be of interest to you.

4.3  In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any government body.

4.4 We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you..

  1. 5.     Data Protection

5.1  Zohoor Alreef uses a variety of safeguards to protect the information collected about you. Our employees and contractors are required to keep this information confidential and are subject to disciplinary action for violations.

5.2  Retaining your information.
Zohoor Alreef retains information collected about you for only as long as Zohoor Alreef needs such information for business, legal, or tax purposes.

5.3 Risk of Loss or Misuse.
Although Zohoor Alreef has strict security requirements for safeguarding the information Zohoor Alreef collects about you, we cannot guarantee that such information will not be lost, misused, or altered.
Zohoor Alreef will try to notify you if Zohoor Alreef believes loss, misuse, or alteration of your information creates a risk of identity theft or service disruption to you.

 6.    Security
Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information that you send to us, and you do so at your own risk.

7. Automated decisions
Parts of www.zohooralreef.com and our billing process (which is transacted via SABB or PayPal) are automatic and we may process your personal data as part of www.zohooralreef.com and the billing process.

8. Accessing and updating your personal information
We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Instructions about how to do this are available from data@zohooralreef.com

9. Questions
If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you please contact data@zohooralreef.com. We will endeavour to respond promptly.

9.1 How to unsubscribe from Email Communications?
You can unsubscribe from our newsletter via the unsubscribe line provided in all e-mails we send, by e-mail at crm@zohooralreef.com or telephone 800 3044 666 from Saudi Arabia or from all other countries +966 92000 22778 between 9.00am-10.00pm (Saudi Arabia time) Saturday – Wednesday.
Please be aware, it may take up to 15 days to stop receiving e-mails and a later opt-in will supersede an earlier opt out.

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