Cost of shipping
The normal cost of shipping is indicated at the time of placing your order. Shipping charges are to be paid along with the cost of goods ordered. For security and safety reasons, certain products like fragrances and flammable items cannot be couriered in some countries. Which is why we only ship within Saudi Arabia.
Processing of orders
Upon receipt of your order, We will arrange to ship out all items that are in stock within same day for orders received before 12 NOON, KSA time and delivery to be completed within 3-4 working days. Should any of the items be out of stock at the time of placing your order, you will be notified via email and we will suggest an alternative if possible.
Deliveries are done on working days except public holidays. Upon delivery, the responsibility for loss, breakage and damage is passed on to You. To ensure Your order has been transported safely, You will be required to sign a Delivery Note, accepting that the products are in good condition.
Should you find the products damaged, incomplete or incorrect, please contact Our Customer Relationship Management team immediately on the contact information provided below:
Customer Relationship Management
Sunday to Thursday from 7:00 AM to 04:00 PM
Within Saudi Arabia – Toll Free: 800 3044 666
For our customers abroad: +966 3 8655115
You may check our return policies for further information.
Only 3 (three) attempts on 3 (three) consecutive days will be made to deliver a shipment after which it will be considered undeliverable.